Terms & Conditions wingiler

1 Acceptance of Terms and Conditions

These terms and conditions ("Agreement") form a legally binding contract between you ("User") and wingiler ("Operator"). This Agreement takes effect as soon as you access the wingiler website, register a new account, or use any service provided by our platform.

wingiler operates under a valid international licence and complies with all regulatory requirements imposed by the relevant licensing body. The platform is designed for adult users who make decisions consciously and responsibly.

By continuing to use the wingiler platform, you confirm that:

• You are 21 years of age or older and have the legal capacity to enter into a binding agreement.
• You are not located in a region or jurisdiction where online gambling is prohibited.
• The information you provide during registration is accurate, complete, and current.
• You will use this platform for personal entertainment purposes only, and not for any commercial or professional purpose that conflicts with these terms.

2 Account Registration and Management

Each user is allowed to hold one account only at wingiler. Multiple account registrations by the same individual — including using different names, email addresses, mobile numbers, or payment methods — are strictly prohibited and may result in the closure of all related accounts and forfeiture of any existing balance.

During registration, users are required to provide accurate information including:

• Full name as stated on your identity card (MyKad) or passport.
• An active and reachable email address.
• A mobile number registered in your own name.
• Your exact date of birth for age verification purposes.

wingiler reserves the right to request additional verification documents at any time, including a copy of your MyKad, proof of address, or bank statement, to meet the Know Your Customer (KYC) requirements set by the licensing authority. Accounts that fail to submit the requested documents within the specified period may be temporarily suspended or terminated.

Users are fully responsible for keeping their account password confidential. wingiler will never ask for your password via email, live chat, or any other communication channel. Any activity carried out through your account is considered your own action unless you have reported unauthorised access to our customer support.

3 Deposits, Withdrawals and Payment Methods

wingiler supports a range of deposit and withdrawal methods suited for players in Malaysia, including Touch 'n Go eWallet, DuitNow, FPX (online banking), Boost, ShopeePay, as well as crypto assets including USDT, BTC and ETH.

The transaction limits in effect are as follows:

• Minimum deposit: RM10 for all payment methods.
• Minimum withdrawal: RM50 per transaction.
• Withdrawal processing time: between 10 and 45 minutes after verification is complete.

All funds deposited into a wingiler account must come from an account or e-wallet registered in your own name. wingiler does not accept payments from third parties. Any attempt to deposit funds using another person's account may result in account suspension and a full compliance review.

Withdrawals will only be processed to the same payment method used for the deposit, except in specific circumstances approved by the wingiler finance team. This is a security measure to prevent money laundering and fraud.

wingiler reserves the right to request document verification before approving any withdrawal, particularly large withdrawals or those involving a new payment method. This request is part of our standard KYC procedure and does not reflect any suspicion towards the player.

4 Bonuses, Promotions and VIP Programme Important

wingiler offers a 100% welcome bonus of up to RM888 on the first deposit for new members. This bonus is subject to a wagering requirement of 25 times the bonus amount received before any withdrawal from the bonus funds is permitted.

Example wagering requirement calculation:

• Deposit RM100 → bonus RM100 → balance RM200 → wagering requirement: RM100 × 25 = RM2,500
• Deposit RM1,800 → bonus RM888 → balance RM2,688 → wagering requirement: RM888 × 25 = RM22,200

Additional conditions that apply to all wingiler bonuses:

• Each player is only eligible to receive one welcome bonus for the lifetime of their account.
• Bonuses may not be transferred, sold, or used to pay other players.
• wingiler reserves the right to cancel any bonus if abuse, bet hedging, or any attempt to manipulate the wagering requirements is found to have occurred.
• The expiry date of a bonus will be stated in the relevant promotional offer. Expired bonuses cannot be restored.

The wingiler VIP programme offers weekly cashback based on membership tier: Bronze up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond up to 1.5%. Cashback is calculated based on weekly gaming activity and credited according to a set schedule.

5 Game Rules and Platform Usage

All games offered on the wingiler platform, including online slots, live casino, sports betting, and arcade games, are subject to specific rules available within each game's interface. Players are responsible for understanding the game rules before placing any bets.

The following actions are strictly prohibited when using the wingiler platform:

• Using any automated software, bots, scripts, or third-party tools to play or manage your account.
• Placing coordinated bets (bonus abuse) or any strategy intended to exploit bonus terms.
• Sharing your account with others or allowing third parties to access your account.
• Using unauthorised information or payment methods that are not permitted.
• Taking any action that could disrupt platform operations or negatively affect other players' experience.

The outcome of all games on wingiler is determined by an independently certified Random Number Generator (RNG), ensuring fairness and transparency for all players.

6 Account Suspension and Closure

wingiler reserves the right to temporarily suspend or close any account without prior notice if there is evidence or reasonable suspicion that:

• The user has violated any part of these terms and conditions.
• Information provided during registration is false or misleading.
• The account is involved in fraudulent activity, money laundering, or other illegal activities.
• The user is under the required minimum age or is currently enrolled in a self-exclusion programme.

Players also have the right to close their own account at any time by contacting wingiler customer support via live chat or email. Any legitimate account balance will be processed for withdrawal in accordance with standard procedures once all security checks are completed.

wingiler supports responsible gambling and offers self-exclusion options for players who need them. Contact our support team for assistance with managing your gambling activity.

7 Limitation of Liability

To the extent permitted by applicable law, wingiler will not be liable for any indirect, incidental, or consequential loss or damage arising from the use of this platform, including but not limited to:

• Service interruptions due to scheduled maintenance or unavoidable technical issues.
• Software incompatibility or malfunctions on the user's device.
• Financial losses resulting from unfavourable game outcomes.
• Delays in transaction processing due to factors outside wingiler's control, including disruptions from third-party payment providers.

wingiler does not guarantee that the platform will operate without interruption or error at all times. However, we are committed to resolving any disruptions promptly and will notify players through our support channels.

8 Amendments to Terms and Conditions

wingiler reserves the right to amend, update, or replace any part of these terms and conditions at any time. Any amendments will take effect as soon as they are published on the wingiler website. Players are encouraged to review this document from time to time.

Notification of significant amendments will be sent via registered email or in-platform notifications. Continued use of the wingiler platform after any amendments are published will be considered acceptance of the updated terms.

9 Dispute Resolution

Should any dispute arise between a player and wingiler, the following steps must be followed in order:

• Step 1: Contact the wingiler customer support team via live chat or email to submit a formal complaint.
• Step 2: Our team will investigate the complaint within a reasonable timeframe and provide a written response.
• Step 3: If the internal resolution is unsatisfactory, the player may refer the dispute to the relevant licensing authority in accordance with the operator's licence terms.

All disputes must be submitted within 30 days of the date of the disputed incident. Complaints submitted after this period may not be able to be processed.

10 Governing Law and Jurisdiction

These terms and conditions are interpreted and enforced in accordance with the laws of the jurisdiction where wingiler's international licence is issued. By using this platform, players agree to comply with all applicable laws and regulations in their country or region of residence.

Players in Malaysia are solely responsible for ensuring that their participation in online gambling activities is consistent with the local laws applicable to them. wingiler does not provide legal advice and recommends that players seek professional advice if needed.

The Malay language version of this document is the official version for players in Malaysia. In the event of any discrepancy between the Malay version and any translation in another language, the Malay version shall prevail.